Your privacy matters to windph. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have as a windph member.
Last updated: June 2026This Privacy Policy ("Policy") describes how windph ("windph," "we," "us," "our"), the operator of the online gaming platform at windph.club, collects, uses, stores, and discloses personal information obtained from users ("you," "your") in connection with your use of the windph platform and related services. This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations. By registering or using windph, you acknowledge that you have read and understood this Policy.
1.1 windph is committed to protecting the privacy and personal data of all members. We recognise that players who choose windph as their gaming home are trusting us with sensitive information, and we take that responsibility seriously.
1.2 This Policy applies to all personal data processed by windph in connection with the windph platform, including data collected during account registration, login, deposit and withdrawal transactions, game play, customer support interactions, and participation in windph promotions.
1.3 This Policy should be read together with the windph Terms & Conditions, which govern your use of the platform generally.
2.1 windph acts as the data controller in respect of all personal data collected through the windph platform. As data controller, windph determines the purposes for which and the means by which personal data is processed.
2.2 For any questions, concerns, or requests relating to the processing of your personal data by windph, please contact our Data Protection Officer at [email protected] or via the 24/7 live chat function on the windph platform.
windph collects the following categories of personal data from its members:
3.1 Registration Data. When you create a windph account, we collect your full legal name, date of birth, nationality, Philippine mobile number, email address, and your chosen username and password.
3.2 Identity Verification Data. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, windph may collect copies of government-issued identification documents such as a Philippine National ID, passport, or driver's licence, as well as proof of address and, where required, proof of source of funds.
3.3 Financial Data. windph collects information relating to your deposits and withdrawals, including GCash account details, bank account numbers (BPI, BDO, Metrobank), payment card numbers, and transaction history on the windph platform.
3.4 Gaming Activity Data. windph records all gaming activity associated with your account, including games played, wagers placed, winnings and losses, session durations, and bonus usage.
3.5 Technical Data. When you access windph, we automatically collect technical information including your IP address, device type, browser type and version, operating system, and session timestamps.
3.6 Communications Data. windph retains records of communications between you and windph support, including live chat transcripts and email correspondence.
3.7 Responsible Gaming Data. If you use windph's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — windph records those preferences and any related communications.
windph uses your personal data for the following purposes:
5.1 windph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 windph does not sell your personal data to third parties. windph may share your data with the following categories of recipients in limited circumstances:
6.2 All third parties with whom windph shares personal data are required to handle such data in accordance with applicable data protection laws and windph's data processing agreements.
7.1 windph uses cookies and similar tracking technologies to operate and improve the platform. Cookies used by windph fall into the following categories:
7.2 You can control cookie settings through your browser. Note that disabling strictly necessary cookies may impair your ability to log in to and use windph.
8.1 windph retains personal data for as long as your windph account remains active and for a minimum of five (5) years following account closure, in order to comply with Philippine regulatory requirements including PAGCOR record-keeping obligations and AML regulations.
8.2 Transaction records, KYC documentation, and gaming activity logs are retained for a minimum of five (5) years from the date of the relevant transaction or activity.
8.3 Where data is no longer required for regulatory or legitimate business purposes, windph will securely delete or anonymise it.
9.1 windph implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
9.2 While windph takes all reasonable steps to protect your data, no internet transmission is entirely secure. windph cannot guarantee the absolute security of data transmitted to the platform and encourages members to use strong passwords and enable 2FA on their windph accounts.
10.1 Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by windph:
10.2 To exercise any of these rights, contact the windph Data Protection Officer at [email protected]. windph will respond to all verifiable requests within thirty (30) days. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe windph has mishandled your personal data.
11.1 windph is strictly for adults aged 21 and above. windph does not knowingly collect personal data from individuals below the age of 21. If windph becomes aware that a minor has registered an account, all data associated with that account will be immediately deleted and the account closed.
11.2 If you believe that a minor has provided personal data to windph, please contact support immediately at [email protected].
12.1 The windph platform may integrate with third-party game providers, payment gateways, and analytics services. windph is not responsible for the privacy practices of these third parties. windph recommends reviewing the privacy policies of any third-party services you interact with through the windph platform.
13.1 Some of windph's service providers and game providers may be located outside the Philippines. Where personal data is transferred internationally, windph ensures that such transfers are subject to appropriate safeguards consistent with the Data Privacy Act of 2012 and NPC guidelines, including data processing agreements that require recipients to protect your data to an equivalent standard.
14.1 windph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. Material changes will be communicated to registered windph members via their registered email address or through an in-platform notification.
14.2 The "Last updated" date at the top of this page will be revised with each update. We encourage you to review this Policy periodically. Continued use of windph after the effective date of any revised Policy constitutes acceptance of the changes.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact the windph Data Protection Officer:
All data transmitted between your device and windph is protected with bank-level SSL encryption on every session.
windph does not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.
windph operates in full compliance with the Philippine Data Privacy Act of 2012 and NPC guidelines.
Access, correct, or delete your windph data at any time. Submit a request to our Data Protection Officer and receive a response within 30 days.
Two-factor authentication is available for all windph accounts to add an extra layer of security to your login.
Our windph support team is available around the clock to help with any data privacy questions or requests.
Now that you know how windph protects your data, join the thousands of Filipino players who trust windph as their gaming home. Your privacy, your security, and your enjoyment are our top priorities.
Create Your windph AccountMust be 21 or older to register. windph promotes responsible gambling.